Guarantee Terms
Last updated: 15 September 2026
The promise: on the Chair Filler plan, if your salon does not receive 20 qualified booking requests within 60 days, we keep working, without our monthly fees, until it does.
Who it applies to
Salons accepted onto the Chair Filler plan after completing our free audit.
What counts as a qualified booking request
A request from a new person, received through the booking system or enquiry flow we set up, asking to book a service your salon offers, at your location, and who provides working contact details. Spam, duplicates, existing clients and requests for services you don't offer are not counted.
When the 60 days start
On the day your ads first go live.
Conditions
- You provided usable photos of your work before launch.
- You kept your agreed advertising budget active for the full 60 days.
- Your booking calendar had open times available for new clients.
- You or your team responded to escalated enquiries within one business day.
- Your account is in good standing with no unpaid invoices.
- Your ad and social accounts were not restricted because of actions outside our control.
What "working free" means
We continue delivering the Chair Filler service and pause the monthly base fee and per-client fees until your total reaches 20 qualified booking requests. Your advertising spend continues to be paid by you to the advertising platform.
How we track it
From the booking system and enquiry records we set up, which you can see at any time.